Conversations on a Cloud: Dealing with Conflict and Controversy

This past week there was yet another reason for me to stay away from social media: another mass shooting at a school. This makes 18 so far, and we haven't even gotten to the third month of the year. While I have no answers to any of the issues, I do have some strong opinions …

Customer Service: Use Your Tools

When dealing with established organizations, it is amazing to see how some of them fail to use the tools that are not just at their disposal, but literally right in front of them. This past week I received notification from my bank that they needed to replace my Debit card, due to something on their …