When dealing with established organizations, it is amazing to see how some of them fail to use the tools that are not just at their disposal,
Customer Service: Use Your Tools
Customer Service 101: No Excuses
The customer experience should not include having to understand all that the service professionals have to go through in order to provide them with service
I Neeeed Your Business…
How you exit a customer will determine how soon they will come back, or how many people they will refer.
De-scripting Customer Service
I have been involved in customer service for most of my career. The blessing and curse of this is that I can easily recognize when I am on the receiving end of very bad customer service. Such was the case when I had to call a company because I suspected foul play with my account. …