When dealing with established organizations, it is amazing to see how some of them fail to use the tools that are not just at their disposal, but literally right in front of them. This past week I received notification from my bank that they needed to replace my Debit card, due to something on their …
Customer Service 101: No Excuses
The customer experience should not include having to understand all that the service professionals have to go through in order to provide them with service
I Neeeed Your Business…
How you exit a customer will determine how soon they will come back, or how many people they will refer.
De-scripting Customer Service
I have been involved in customer service for most of my career. The blessing and curse of this is that I can easily recognize when I am on the receiving end of very bad customer service. Such was the case when I had to call a company because I suspected foul play with my account. …