Wisdom from the mind of a grown up kid…
They were not only content to do what they had always done, their life depended upon it. So, they would rather die doing what they knew what was right for them, than live with something that would not give them life and meaning.
The customer experience should not include having to understand all that the service professionals have to go through in order to provide them with service
I am sitting in my room, the day before I celebrate the passing of another year. However, when I should be reflecting on my blessings and doing my best to not look 53 (whatever that looks like), I can't... I can't because our country is in peril. I refer, of course to the continued killing …
Continue reading "Choose Life: A Culture In Need of Revolution"
Today I wanted a break from the monotony that I have been dealing with for the past 6 months or so. I finished what I was doing, hopped in my jalopy and began to drive. I enjoy driving, because for the most part, my car is my sanctuary. I can lock myself away, turn on …
Long time ago... Freshman year, Central College. I was a young athletic Californian getting used to a strange land - Iowa ;-). I was in the process of meeting some great people, getting used to being on my own (kinda), and learning about different cultural traditions. Now, as a Californian, I felt I was pretty …
Today I was on my way back home from running some errands, and as I got close to my turnoff, I needed to get in my left lane. I had accelerated enough to get in front of the left lane car, and safely moved to the left as I approached the traffic light. I was …
The other day I received a call from my best friend: her dog, who has always been good about staying in the yard had found an opening in the fence and "decided to explore". It was late at night, and where he had gone was unknown territory to both my friend and her dog. It …
Continue reading "Seeing The Master: Perspective from a Pooch"
This morning on my way to church I stopped off at Starbucks as part of my normal routine: London Fog latte (2 bags, 4 shots of vanilla) and a Blueberry Yogurt muffin. I'm not a big Starbucks guy, but one thing I do love: the app. I'm hooked on the thing. I like being able …
I have been involved in customer service for most of my career. The blessing and curse of this is that I can easily recognize when I am on the receiving end of very bad customer service. Such was the case when I had to call a company because I suspected foul play with my account. …
This morning I woke up to silence. The hoopla of the night was over. Revelry had given way to sleep. It was in some ways disconcerting... The excitement of the new year had turned into "ok, it's here... now what?" I had been speaking with my best friend about seasons, and how it can seem …
