Born of Fire
It is very easy to allow the hardships of life to take over and make us believe that there is nothing to be thankful for. However, by taking the step to pursue gratitude, our eyes will be opened to all of the things we have to be thankful for. In this episode, we look at …
Continue reading "Perpetual Good – Living a Life of Gratitude"
Are you like me when you see a member of the armed services, you go out of your way to thank them for their service? It only takes a second - you can do it and be on your way, letting the soldiers - our heroes - know our appreciation for their sacrifice. It's easy …
Continue reading "Perpetual Good – The Other Side of the Heroic – Real Stories of Real People"
"The greatness of a community is most accurately measured by the compassionate actions of its members." This quote by Coretta Scott King accurately sums up the spirit and action of those people who not only believed that different races could live together in unity, they created their community around that ideal. Years after the community …
Continue reading "Perpetual Good – Building Lasting Community – The Story of Sunnyhills – Part 2"
American history from the 1950's and 1960's is full of images of civil rights conflicts, and as many marches for equality as there were, there were an equal number of protests against fair and equal treatment of citizens of African descent. One notable story involves a little girl, Ruby Bridges who by entering William Frantz …
Continue reading "Perpetual Good – Building Lasting Community – The Story of Sunnyhills – Part 1"
Our phones are wonderful, because they can tell us how much time we spend ingesting information. News and social media provide us with so much content, we can't keep up, and it can be a full time job taking in and regurgitating the content and opinions that we receive on a daily basis. The unfortunate …
Continue reading "Perpetual Good – The Good of Taking Action"
Tonight I was headed back to the airport after a successful, and much needed day in the Bay. I came up to have a meeting with a new customer, spent some time with a few office colleagues and then met up with my daughter Imani at her work. Then the two of us went out …
Somewhere between 365 and 610 million miles away from us, in the vast expanse of space, lies a planet with 4 of its moons still visible… Amidst all that darkness… literally millions and millions of miles of darkness, light still shines. I read a tweet today about someone being overwhelmed and depressed over all the …
being willing to get in the dirt with them, to listen, to understand and to find that common ground, makes each person better, stronger and more healthy.
The customer experience should not include having to understand all that the service professionals have to go through in order to provide them with service
How you exit a customer will determine how soon they will come back, or how many people they will refer.