Born of Fire
Tonight I was headed back to the airport after a successful, and much needed day in the Bay. I came up to have a meeting with a new customer, spent some time with a few office colleagues and then met up with my daughter Imani at her work. Then the two of us went out …
Somewhere between 365 and 610 million miles away from us, in the vast expanse of space, lies a planet with 4 of its moons still visible… Amidst all that darkness… literally millions and millions of miles of darkness, light still shines. I read a tweet today about someone being overwhelmed and depressed over all the …
being willing to get in the dirt with them, to listen, to understand and to find that common ground, makes each person better, stronger and more healthy.
The customer experience should not include having to understand all that the service professionals have to go through in order to provide them with service
How you exit a customer will determine how soon they will come back, or how many people they will refer.
I am sitting in my room, the day before I celebrate the passing of another year. However, when I should be reflecting on my blessings and doing my best to not look 53 (whatever that looks like), I can’t… I can’t because our country is in peril. I refer, of course to the continued killing …
Continue reading “Choose Life: A Culture In Need of Revolution”
Long time ago… Freshman year, Central College. I was a young athletic Californian getting used to a strange land – Iowa ;-). I was in the process of meeting some great people, getting used to being on my own (kinda), and learning about different cultural traditions. Now, as a Californian, I felt I was pretty …
I’m sitting in Starbucks, doing some work and planning and stuph, and have the privilege of having a father and his two sons sitting next to me. The boys are around 5 and 7, and are completely full of life – partially cuz they are hanging with their dad, but partially cuz of what he …
Ok, I am no saint – at least not by the definition of social convention. I am no hero, I am nothing special, and I definitely cannot place myself above anyone else. Who am I to judge anyone’s intentions or ability? There is a story in the Bible where Jesus and his crew are watching …
Today I was on my way back home from running some errands, and as I got close to my turnoff, I needed to get in my left lane. I had accelerated enough to get in front of the left lane car, and safely moved to the left as I approached the traffic light. I was …