Born of Fire
Over the past few years, I have, on and off, immersed myself in Chinese language and culture. At one point, I seriously considered moving to Hong Kong, but that's a story for another time. I appreciate learning in any form, and gaining insight into things that come from different perspectives. Something that I may have heard …
I was in Junior High. Fear, embarrassment, and shyness gave way to courage, as I approached my friend’s house… I was going to ask her to be my girlfriend. I fumbled through my words, yet her responses tore through me like gunshots. No It’s not because you’re black… I was in high school. Hanging out …
As we have been dealing with the COVID-19 pandemic, I have heard on many occasions people comparing this to the Spanish Flu of 1918. From how the disease spread to how people reacted to the situation, everything seems to be similar. For me, however, history doesn’t have to go back that far. I only have …
...I can fight you and I might win, but if I get you to fight each other, I am sure to win. In the foxhole, we may look different, talk different, even like different football teams, but in that time we are, and have to be, one.
How he handles this issue tells me how he would handle my issues, and the issues of the rest of America.
being willing to get in the dirt with them, to listen, to understand and to find that common ground, makes each person better, stronger and more healthy.
This past week there was yet another reason for me to stay away from social media: another mass shooting at a school. This makes 18 so far, and we haven't even gotten to the third month of the year. While I have no answers to any of the issues, I do have some strong opinions …
Continue reading "Conversations on a Cloud: Dealing with Conflict and Controversy"
I can see God sitting on the edge of his seat, watching with the intensity of a game changing play in the Superbowl… “Did you see that! Did you see that! I’m wearing my David jersey! He just killed that play!”
They were not only content to do what they had always done, their life depended upon it. So, they would rather die doing what they knew what was right for them, than live with something that would not give them life and meaning.
The customer experience should not include having to understand all that the service professionals have to go through in order to provide them with service